Several of us are away at the Somerset Folk Harp Festival, and we may not be able to respond to emails and phone calls as quickly as usual. Thank you for your patience!
If you've ever wrestled with a new case for your Dusty 36 and thought to yourself, "There's no way this harp fits in this case!" don't despair. You're not alone, you're not crazy, and it will get easier!
The cases are an extremely tight fit when they're new. They are custom-designed to fit this particular harp model like a glove in order to provide the best protection and make the case as easy as possible to carry. They also stretch out over the years, and if the fit was loose to begin with, it would end up being very sloppy after a few years, and would not do as good a job of protecting the harp.
In spite of the rationale, we know it's a pain to get the harp in the first few times, and you'll probably wonder at least once whether we actually sent you the right case. To help you get over the initial hurdle, we've put together a video sharing some of the tips we've learned over the years. Feel free to add your comments if you have any additional pointers to share!
Edit: If you're interested in trying a different method, Ann Robinson very kindly shared this video of the way she does it. She starts by hanging the case on the harp while it's standing up.