(206) 634-1656

(206) 634-1656

PLEASE READ - our COVID-19 status

To our Dusty Strings community,

Following ten weeks of working as best we could from home, we have been back in the workshop now since June, and are relieved to be doing what we love, which is building instruments! We have really appreciated everyone's patience so far, and we hope you'll continue to be patient with us. Our first priority has to be the health of our employees and our community, and we are carefully following all of the safety practices recommended and required by the state of Washington. Within those limitations, we are doing the best we can to answer the phones and to respond to orders and emails as quickly as possible, and we're grateful for your understanding if it takes us longer than usual to get back to you!

String & Accessory Orders

We should be able to fill most orders for strings and accessories within a few days. At this point, we don't expect any significant delays, but we will let you know if we think it will be more than a week before your order ships.

Mail Service Disruptions

The mail service has been slower and more irregular than usual in recent months, and we are seeing huge variations in how long it takes a package to arrive, and even how long it sits at the post office before it is scanned into their tracking system. If your package is delayed on our end, we will let you know. Unfortunately, once we have handed it off to USPS, there is nothing we can do to investigate the status beyond what the tracking information shows. Packages are reliably being delivered, just not always in the normal amount of time.

If you are trying to place an order through our website for shipping outside of the US and you receive a "no shipping options available" message, that means that the United States Postal Service is not currently accepting mail for delivery to your country. We are sorry that we do not have any way to get around this, and we hope you can wait until the situation improves!

Instrument Orders

We have resumed building and shipping instruments and would love to answer questions or talk with you about placing an order! If your dream instrument is not in stock, we can make an educated guess about how long it will take us to build it, but please allow some extra time for surprises. We are still adjusting to our limited capacity and safety restrictions.

We sincerely appreciate your support during these uncertain times. It is hard to be a small business in the best of times, and this is a challenge on a scale we haven't faced in our 40 years, so we want you to know that both your continuing interest and your words of encouragement mean a lot to us!

Dusty Strings Mission Statement

Dusty Strings is committed to the belief that music enhances the quality of people's lives. We support this belief by:

Designing and building musical instruments and related products that embody exemplary standards of fine craftsmanship and represent a fair value to our customers.
Offering a wide variety of musical instruments, products and services in an open and supportive environment through our retail store and mail order operations.
Promoting and supporting the presence of music in our local community and beyond through instruction, workshops, concerts and related products.

Our mission is:

To help bring music into people's lives.
To build long-term relationships with our customers by maintaining courteous, respectful and honest communications and by standing behind the products we sell.
To treat each other, whether customer, co-worker, owner, supplier or dealer with respect and concern for the other's well-being, to operate with integrity in all interactions, and to work to form a foundation of trust.
To strive for continuous improvement in an atmosphere of teamwork, while acknowledging the value of each person's contribution to our group goals.
To provide meaningful work, fair compensation, and a safe, healthy work environment that encourages open communication, creative thinking, self-discipline and growth.
To contribute to and affirm a high level of commitment, individual responsibility, skill and effectiveness in the work community.
To nurture a sense of community in the workplace.
To achieve a sufficient profit to allow us to pursue our goals, while behaving in a responsible manner toward our environment and our society.

We pledge to live our mission and to speak up if we perceive a descrepancy between our values and our actions, as it is our desire at Dusty Strings to be model business owners, employees and co-workers.