Dusty Strings Harp and Hammered Dulcimer Makers logo(206) 634-1656

Updates: We have just migrated our website and have some details to clean up, so please pardon the mess! We’d also like to ask for your patience if we are slower than usual to respond to orders, emails, and phone calls. We are still dealing with the challenges of operating a manufacturing business safely during COVID, and we are working with limited staff capacity. Thank you!

Person standing in an open, airy woodshop and pointing at the camera

Employment

Open Positions

Order Processing

For 40 years, Dusty Strings has been building musical instruments in Seattle with an emphasis on quality craftspersonship, exceptional tone, and helpful customer service. We are seeking a full-time person to join our customer service and administrative team.  

We are a small crew of positive-minded folks who enjoy each other’s company and find satisfaction in a non-automated, personal approach to interacting with our customers. Harps and hammered dulcimers are fairly unique, and we take pride in helping both beginning and experienced musicians with the questions they didn’t know they needed to ask. We are looking for someone who likes to stay busy, thrives in a collaborative work environment, and wants to support and promote products they can feel proud of.

This person will be primarily responsible for the tracking and management of customer orders, which includes:

  • Developing a detailed knowledge of our products
  • Taking both retail and wholesale orders over the phone, by email, and through our web store
  • Preparing shipping quotes as necessary
  • Order entry, invoicing, and customer database management
  • Prioritizing orders to be shipped and tracking the fulfillment of back-orders
  • Choreographing international shipments
  • Acting as liaison between customers and shipping/production staff
  • Helping customers with questions about order details and status as well as general product information

As a small company, we all wear many hats, and we hope to find someone with a desire to contribute to the team by expanding their knowledge and taking on other functions as opportunities arise.

Required traits:

  • Highly organized and detail-oriented
  • Desire and ability to provide helpful, courteous, and thorough customer service
  • Facility with and enjoyment of computers, numbers, and administrative systems

Helpful traits:

  • Knowledge of and passion for music and musical instruments
  • Strong initiative and self-management skills
  • Inquisitive problem-solver
  • Prior experience in this type of role is helpful, but we expect to train you on our specific products and processes

My name is Ray Mooers and I’m the co-owner and founder of Dusty Strings Company, which started with a fascination for the hammered dulcimer in 1979. From our real grass-roots beginnings, we have had the opportunity to grow Dusty Strings into an internationally-respected brand of hammered dulcimers and harps, as well as a widely known and appreciated regional music store and music school in Fremont. The only way this could have happened is with the help of many dedicated individuals who have shared our vision of providing quality instruments and service that enhance the lives of our customers through music. These are the employees of Dusty Strings. With 40+ years of high-quality musical instrument manufacturing and retailing right here in the heart of Seattle, we must be doing something right. Come join our team of artisans who take pride in accomplishing high-quality work every day!

Please email four items to handcrafted@dustystrings.com: a fully-completed application form, your resume, a cover letter telling us what skills and experience you have that relate to this position, and proof of COVID-19 vaccination, barring medical or religious exemption.

Salary is dependent on experience. No phone calls please.

Download the Office Team application from the link at the bottom of this page.

Applications

We are happy to take applications for any position, even when we have no current openings. We like knowing who's available and what their skills are. If you'd like to put an application on file with us, you can download one from the links below and email it to us along with a cover letter explaining your interest and applicable experience.

Dusty Strings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/enthnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other status protected by law.