To our Dusty Strings community,
In order to slow the spread of the coronavirus, Washington state has mandated that all non-essential businesses close their stores and offices so that Washington residents can stay home as much as possible. During this time, we will not be in the office to answer the phone, but some of our staff are able to work from home, and we will be as available as possible by email. We look forward to staying in touch with you, and appreciate your patience if we are slower than usual to respond to your questions!
String & Accessory Orders
We know that music may be essential for many of you to get through this period with your sanity intact, and we are doing our best to ship what we can, while adhering to the guidelines for isolation. We should be able to fill most string orders, and can ship a number of other small accessories, but our capacity and supply are limited. You are welcome to place online orders during this time, understanding that your card will be charged, and that, depending on the items ordered, it may be several weeks or even longer before we are able to ship them. We will communicate with you if your order is delayed, and once it is safe to go back to work, the orders that were placed earliest will ship first.
If you are interested in a harp or hammered dulcimer, please contact us by email! We are not able to build or ship instruments in an isolated way, but would be happy to answer questions and offer guidance, and can put you on a waiting list to get in touch with you when we are back up and running.
We sincerely appreciate your support during these uncertain times. It is hard to be a small business in the best of times, and this is a challenge on a scale we haven't faced in our 40 years, so we want you to know that both your continuing orders and your words of encouragement mean a lot to us!