Dusty Strings Shipping and Return Policy

General Shipping

  • We do our best to maintain stock of all of our items and can usually ship online orders within 1 or 2 business days. However, we are a small business and sometimes unforseen circumstances arise. If for some reason we are unable to ship your order within a few days, we will contact you.
  • Once shipped, items going to U.S. locations should take a week or less.
  • Postal regulations sometimes change without warning. If we are unable to ship an item the way we expected, we will find out the next best option and offer you the choice of paying the difference or canceling your order and receiving a refund.
  • If you have a deadline or would like us to look into expedited shipping options, please call and place your order over the phone.

Shipping Large Items

  • Large items are generally more expensive to ship because shipping services charge for size as well as weight. Because of this, certain items that are heavy or must be shipped in a large box will incur extra shipping charges.
  • For shipments within the U.S.: There is a $40 flat fee for these large items.
  • For shipments to other countries: Each country's postal service has its own size limitations, which our online system cannot always account for. We may find out that we cannot ship an item to your country through the mail and must use a more expensive method. If this is the case, we will contact you with the option to pay the extra shipping cost or to cancel your order and refund your payment.

International Shipping

  • Shipping times to other countries will vary depending on the destination and the customs process. Be aware that First-Class International has no guaranteed time-frame, and it is possible (although unusual) for items to take more than a month to reach their destination.
  • The shipping cost does not include duties or taxes that your country may charge you when the item arrives.
  • We can only track and guarantee mail up to the point at which it reaches your country.

Returns

  • Strings, books and DVDs are not returnable unless defective, in which case we will gladly exchange them for another of the same item.
  • Other accessories may be returned within 30 days in new condition, using the original packing materials.
  • Shipping charges are not refundable.
  • Please call us before returning anything.

Shortages or Mistakes

  • If you think something is missing from your order or you received the wrong items, please first check the order receipt that was emailed to you. Unfortunately, strings are not returnable if you made a mistake in ordering.
  • If we have made an error, please report it to us within five days so we can send you what is missing.

For questions, contact us at:

(866) 634-1656