How To Order

Ordering an Instrument

If you are thinking about ordering an instrument and you live in the U.S., please contact us so we can figure out the best way to help you. In some cases, there will be a store near you who carries what you're interested in. If this turns out to be true for you, we recommend working with them if possible. It can be very helpful to have the opportunity to see and play the instrument you're interested in before making a decision, and you will have a local resource if you need help with your instrument in the future.

However, this is a big country and it is very possible we won't have a dealer nearby, in which case we are very happy to work directly with you. We can answer any questions you have and we will send you a harp or hammered dulcimer with a guarantee - if it doesn't meet your expectations, you can call us within five days of receiving it to arrange to return it for a refund. Your only costs will be the shipping charges.

If you live outside of the U.S., please call or email us with your location, postal code, and what instrument you are interested in. If you are so lucky as to have a Dusty Strings dealer in your country, we will highly recommend contacting them as the most economical and supportive way of finding your harp or dulcimer. If there is not yet a Dusty dealer in your part of the world, we will be happy to work with you to find the best shipping method and explain the details. Unless you have experience with this, be prepared for a more substantial shipping cost than you'd guess. Overseas shipping costs are based on the size, not the weight of the box. The instrument prices you see on our website are the prices you would pay if ordering directly from us, and do not include any VAT or other taxes. Your country will collect the applicable duties, VAT and customs fees on receipt of the shipment.

Shipping Time-frame

If the instrument you're interested in is in stock, we can ship as soon as we receive payment. If we don't currently have it in stock, we can discuss an estimated time-frame and reserve an instrument for you with a deposit.

Smaller items such as accessories or strings will usually ship within one or two days. If we cannot ship your order within a few days, we will contact you.

Methods of Ordering

Accessories and strings can be ordered online or over the phone, or if you prefer, you can download our mail order form and fax or mail it to us. Please DO NOT send credit card information via email. If you are ordering an instrument or anything else you don't see on the website, we would love to talk to you on the phone!

Payment

We accept payment by money order, check, Visa, Mastercard or Discover. For personal checks over $100, there may be a delay in shipping time. If you prefer to send a bank wire, we can arrange the details with you.